Refund and Returns Policy – Tue Handel GMBH

Shop with confidence! We accept returns for damaged, defective, or incorrect items. Refunds processed swiftly. Read our full policy for details.

Refund and Returns Policy

At Tue Handel GMBH, we are committed to providing high-quality wholesale products and ensuring customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds and returns are processed for our commodities, including foodstuffs, energy drinks, confectioneries, and more.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The item is unused, in its original packaging, and in resalable condition.
  • The return request is made within [X] days from the date of delivery.
  • Perishable goods (such as certain food products) may not be eligible for returns unless they are received damaged or expired.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened food products and perishable goods.
  • Customized or special-order products.
  • Items damaged due to improper handling or storage by the customer.

3. Refund Process

If your return is approved:

  1. Inspection – The returned item will be inspected upon receipt.
  2. Approval or Rejection – If the item meets our return conditions, we will process the refund.
  3. Refund Method – Refunds will be issued to the original payment method within [X] business days.
  • Shipping fees are non-refundable, except in cases where we have shipped the wrong or defective product.
  • Refund processing times may vary depending on the payment provider.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at [Email Address] or call [Phone Number] within the return period.
  2. Provide your order number, item details, and reason for return, along with clear photos if applicable.
  3. Wait for our team to review your request and provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (wrong, defective, or damaged item).

5. Exchange Policy

  • We offer exchanges for defective or incorrect products.
  • If an exchange is not possible due to stock availability, a full refund will be provided.

6. Cancellations

  • Orders can be canceled within [X] hours of placement, provided they have not been processed for shipment.
  • Once an order is dispatched, cancellation is no longer possible, but you may request a return if eligible.

7. Contact Us

For any refund or return inquiries, please reach out to us:

📍 Tue Handel GMBH
📧 Email: info@tuehandelgmhb.de
📞 Phone: +49 178 2233987
🌍 Website: https://tuehandelgmhb.de

By making a purchase from Tue Handel GMBH, you agree to this Refund and Returns Policy.